Privacy Policy – Advanced Physio Plus

Last Updated: January 2026

1. Introduction

Advanced Physio Plus (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal and health information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario healthcare privacy standards.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or receive care at our clinic.

2. Information We Collect

We collect only the information necessary to provide safe, effective, and personalized care.

a) Personal Information

Full name
Email address
Phone number
Date of birth (if required for booking or care)

b) Appointment & Booking Information

We offer online booking via JaneApp, a widely used Canadian healthcare platform.

When booking, we may collect:

Appointment details (date, time, practitioner, service)
Intake forms and questionnaires
Account login credentials (if you create a profile)

c) Health Information

As a physiotherapy and rehabilitation clinic, we collect sensitive health data, including:

Medical history
Injury or condition details
Treatment plans and clinical notes
Progress and assessment records

This information is collected only where necessary for treatment and is subject to enhanced protection.

d) Payment Information

Payments may be processed in person or through secure third-party systems (via booking software or POS systems)/

We do not store full credit card details on our servers

3. How We Use Your Information

Your information is used strictly for legitimate healthcare and business purposes:

Appointment Scheduling: booking, reminders, cancellations, and follow-ups
Clinical Care: diagnosis, treatment, and maintaining health records
Communication: responding to inquiries and providing updates
Billing & Insurance: processing payments and (if applicable) insurance claims
Operational Improvement: improving our services and website functionality
Marketing (if applicable): sending updates or promotions only with your consent

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

Consent may be express (written/verbal) or implied (e.g., booking an appointment)
You may withdraw consent at any time by contacting us

Note: Withdrawal of consent may affect our ability to provide services.

5. Sharing Your Information

We do not sell your personal information.

We may share information only as necessary:

Booking Platform (JaneApp): for scheduling, charting, and clinic operations
Payment Processors: for secure transaction handling
Insurance Providers: with your consent for claims processing
Regulatory Authorities: if required by law

All third parties are required to maintain appropriate safeguards.

6. Website Tracking & Tools

Our website may use:

Google Analytics: to understand user behavior and improve website performance
Meta Pixel (Facebook/Instagram): for advertising and remarketing (if enabled)
Booking Software (JaneApp): integrated for appointment scheduling

These tools may collect:

IP address
Browser/device information
Pages visited and time spent

This data is typically aggregated and does not directly identify you.

7. Cookies Policy

We use cookies to improve your experience.

Types of Cookies:

Essential Cookies: required for website functionality
Analytics Cookies: track usage patterns (e.g., Google Analytics)
Advertising Cookies: support targeted ads (if applicable)

You can disable cookies via your browser settings; however, some features may not function properly.

8. Data Security

We take reasonable steps to protect your information, including:

Administrative Safeguards
Staff training on confidentiality
Privacy policies and access controls
Technical Safeguards
Secure systems and encrypted platforms (e.g., JaneApp)
Password-protected access to records
Physical Safeguards
Secure storage of files
Restricted clinic access

While we use industry-standard protections, no system is completely secure.

9. Data Retention

We retain personal and health information only as long as necessary to:

Provide care
Meet legal and regulatory obligations
Comply with Ontario healthcare record retention requirements

10. Your Rights (Under PIPEDA)

You have the right to:

Access Your Information
Request access to your personal or health records.
Correct Your Information
Request corrections to inaccurate or incomplete data
Withdraw Consent
Withdraw consent for certain uses (subject to legal limitations)

To make a request, contact us at support@advancedphysioplus.ca.

11. Children’s Privacy

Our services may be provided to individuals under 18 with the consent of a parent or legal guardian.

We do not knowingly collect information from minors without appropriate consent.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

14. Contact Us

If you have questions or concerns about this Privacy Policy:

Advanced Physio Plus
Address: 2600 Skymark ave. Bldg 3., Unit 102, Mississauga, ON, L4W 5B2
Email: info@advancedphysioplus.ca
Phone: 1-647-998-4727